APPENDIX - FAQs

1. How does it work?

The students are participants in the program, not employees of the corporate partner. The Industry Work Study Program communicates and requires compliance with all Department of Labor regulations. 

2. Will the students receive training before they begin working in our office?

Yes, students are trained in: 

• •Communication and relationship building 
• •Microsoft Word, Excel, and PowerPoint 
• •Customer service skills 
• •Standard office equipment operation 
• •Office etiquette 
• •Dressing for success 
• •Conveying a positive first impression in the workplace 
• •Phone skills 
• •Filing and document handling 
• •Confidentiality and ethics in the workplace 
• •Workplace safety 
• •Team building 

3. Do students choose where they work?

After considering students’ skill levels and interests and the skill sets needed by our sponsors, the Program staff will determine where students are placed. Typically this is associated with the student’s sponsor 

4. As a partnering business, what responsibilities do we have?

Your three biggest responsibilities are to: 

• •Provide a positive work environment for the students. 
• •Provide a supervisor who believes in the program and the success of YKF students. 
• •Provide meaningful work exposure for the students and explain to them the importance of each role.  

5. If I have a problem with a student, do I deal with the student directly?

If there is ever an issue with a student in the workplace, you may deal with the student directly or you may contact the Industry Work Study Program Office. Students may be replaced if there are any issues. In these rare cases, another student will be assigned.

6. Why should a business participate in the program?

There are many reasons to participate:

•  •Invest in potential future productive, entry-level employees.
• •Contribute to your workplace diversity.
• •Students do not qualify as a headcount.
• •Benefit your local community with immediate payoff.
• •Develop a culture of community involvement among your employees.

7. Are there guarantees to ensure the success of the students and program?

Each student receives program credit for the work study program. Each student is also evaluated on his or her performance at least twice during the calendar year. Students also have an opportunity to evaluate their workplace.  Workshops are conducted throughout the year to assist students in their learning process.

8. Is there a dress code?

Students are held to strict standards. All students are required to wear workplace appropriate attire. Students must adhere to the dress code at all times.

9. Is it possible to hire students during school breaks?

Yes, it is possible to hire students during the school year in accordance with state and federal DOL regulations.   

CRM & Social Media

• Driving connectivity, creating posts 
• Population targeting and driving proper channels based on demographics
• Managing social media accounts
• Updating websites 

Accounting System Processing

• Adding customer and supplier accounts 
• Issuing invoices 
• User management – adding or deleting users
• Data entry support 
• Updating client summary lead sheets for financial automated control testing
• Reports
• Preparing tax depreciation import files 
• Distributing and Mailing W-9 Taxpayer Identification Number and Certification
• Forms
• Conducting research on CIDs (Confidential Invoice Discounting) 
• Creating excel sheets detailing bank statements, reviewing customer statement 
• Accounts
• Extracting closed account information from CRM
• Activating and deactivating customer accounts 
• Digitizing tax apportionment binders

Virtual Reception

• Greeting new customers and suppliers 

HR/Payroll & benefits 

• Organizing / walking employees through on-boarding tasks
• Pulling tax statements and other standard reporting 
• Alumni events 

Customer sales support

• Creative design 
• Tailored proposals
• Translations from English to other languages including local dialect
• Enrolling customers
• Addressing customer complaints. 

Virtual office support 

• Inbox monitoring – initial replies to basic questions, routing to level 2 or higher
• support 
• Settings up meetings and calendar bookings 
• Helping with using the tools – Zoom, Webex, Teams, etc.
• Taking notes and minutes at meetings
• Adding or deleting users to programs
• Recording and hosting meetings and cataloging items including summary
• descriptions of the content 
• General support – formatting, filing, standardization of data, etc. 

Real Estate

• Research properties using Costar to assist brokers
• Utilize public records websites to research property ownership
• Create Facebook ads and update Twitter accounts
• Review resumes, websites, documents and databases (MailChimp, Acumatica and Salesforce) to ensure accuracy

Legal

• Call and send payment notifications for clients
• Manage digital documents and ensure that all files are labeled and organized
• Greet clients, transfer phone calls and validate parking tickets at reception
• Assist in the marketing department with verifying information on the website and inventory of gifts

Architecture

• Use Pivot Tables in Excel to generate project cost comparisons and reports of employee time submissions
• Assist in designing spaces utilizing Rivet and materials selection
• Research and call to verify vendor and client information and update database for employees, clients and vendors
• Reimage computers and replace hard drives
• Create client and employee profiles using Photoshop and InDesign to crop and update photos

Financial

• Schedule interviews, create new hire packets and escort job candidates in the human resources department
• Verify vendor compliance
• Greet and help with customer transactions at the teller window and make deposits and withdrawals
• Generate reports analyzing results of social media for companies and their competitors.
• Plan and assist with outreach programs such as Community Reinvestment